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Custom Design. The process



1. Concept

Start by visiting our store for a custom design consultation. We'll discuss your ideas, offer our expertise, and provide an estimate. From the consult we will learn about your personal style and hand select gemstones that will truly match your vision. 


2. Create

Once we agree on a design, we then create 3D CAD renderings to truly make your vision come to life.  From the CAD images we can make adjustments to perfect the final design. Once a design is settled on we 3D print a mold to be cast. 


3. Complete

After casting our skilled goldsmiths set the stones, finish, clean, and polish the piece. Your custom creation, crafted with over 30 years of expertise, will soon be in your hands. We prioritize responsibly sourced gemstones and top-quality materials in every piece we make, aiming to exceed your expectations.


Start the process

Designing your bespoke engagement ring is a truly memorable and rewarding experience. For inspiration and support, we offer complimentary consultations to discover your needs and bring your concept into reality. Every ring element can be customised to your specifications, from the metal to the setting to the stones.

Our team is here to help you create a custom engagement ring that celebrates your unique love story, whether you already have a specific design in mind or need guidance along the way.

Start today by booking an appointment

Custom design
Custom design
Custom Jewellery

for you & your loved ones

Custom Design Portfolio. Get inspired



Do I need an appointment?

A:  We do suggest booking an appointment to meet with our top designer Charlene,  she has been working in the industry for years and is a wizard at turning old pieces into something new and exquisite. 


Is there anything I should do before I come in?

A: Do your homework beforehand. Start looking at images on pinterest, instagram etc. for inspiration of what you want your new piece to look like. We suggest you come in with a picture of the style you're after, that way we can better make exactly what you want. We also suggest bringing in any old gold pieces you have lying around, or any gold jewellery you don't wear anymore. These can either be used in the new piece or used as credit towards the custom design piece.

Can I use my own diamonds and gemstones?


A: Yes! We are always refurbishing old jewellery into something new, that includes using the gold and gemstones from old pieces. We can use any diamonds and/or gemstones in the design, or a combination of using your gemstones and supplying more of our own to get the look you want. 


Can I use my own gold?


A: Yes, if you have old gold lying around we suggest you bring it in. If it has sentimental value then we can use that same gold in the making of a brand new jewellery piece. Otherwise there is the option of trading in your old gold as credit towards making something new. The latter is the most cost effective as using your same gold proves a greater task to our goldsmiths who then have to work with unknown alloy, melt, shape and finish your gold for the new piece.

What if, after I see the 3D model, I want changes to it?


A: No Problem.  This is the time to make changes.  Minor changes are included as part of the design fees, however if you are looking to completely alter the design or begin with a brand new concept there may be additional costs depending on the complexity and changes to metal weights of the new design.  




 What if I don’t like the finished piece?


A: Our Design Team has provided every opportunity to make changes during the design stage and has had confirmation by you to proceed with the finished design after seeing either a hand sketch, coloured or computer renderings, and/or a 3D model.  Even though we want every customer to love their new piece, alterations to the finished piece at this point would be at the customers expense.  




How long does it take to get a custom ring made?


A: On average about 6 weeks.  We will always do everything we can to meet a deadline for you so please make sure we are aware of your time line when we start the process.


What is the average cost of custom designing a ring?


A: This is so difficult to answer but probably the #1 question we get asked.  There are many variables to consider (weight in metal, karat of gold, detail and complexity of the design, number of diamonds and gemstones, etc.)   Keep in mind that the initial consult, hand sketches and ballpark quotation come with absolutely no obligation. There is no pressure from us and no obligation to move forward with the process from that point so reach out to us at with any inquiries you may have.

What kind of designs can I do?

A: take a look below at some of the custom pieces we have done over the years. The options are endless, so get creative! 


Get inspired. Explore more designs for your next custom piece

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