Do I need an appointment?

 

A: While we welcome walk-ins, we highly recommend booking an appointment, especially if you’d like to work directly with our lead designer, Charlene. With years of experience in the industry, Charlene is a true artist when it comes to transforming old jewelry into stunning, one-of-a-kind pieces. Booking ensures you get her full attention to bring your vision to life.

 

Is there anything I should do before my visit?

 

A: Yes! We suggest doing some research beforehand. Start browsing Pinterest, Instagram, or other inspiration sources to gather ideas of the style you’re hoping to achieve. Coming in with a clear picture of your desired design helps us tailor the piece exactly to your vision. Also, if you have old gold jewelry lying around, bring it with you! We can either incorporate it into your new design or use it as credit towards your custom piece.

 

Can I use my own diamonds and gemstones?

 

A: Absolutely! We love working with your existing diamonds and gemstones. Whether you’re looking to repurpose the stones into a new design or combine them with our own selection, we can help you create the perfect piece. It's all about making something personal and meaningful.

 

Can I use my own gold?

 

A: Yes, if you have old gold, we encourage you to bring it in! If the gold has sentimental value, we can incorporate it into your custom design. If you don’t feel attached to it, you can trade it in for credit towards your new piece. Please note that working with your existing gold can be more labor-intensive for our goldsmiths, as they may need to melt and refine it, so using new gold can sometimes be a more cost-effective option.

 

What if I want changes after seeing the 3D model?

 

A: No problem at all! The 3D model is the perfect time to make any tweaks. Minor changes are included in the design fee. However, if you decide to make significant alterations or completely change the design, there may be additional costs based on the complexity and materials involved.

 

What if I don’t like the finished piece?

 

A: Our design process includes several opportunities to make adjustments—whether through hand sketches, color renders, or 3D models. Once you've approved the final design, custom pieces are considered final sale. If there are any changes needed after approval, they would be at the customer’s expense. We work closely with you to ensure you're thrilled with the design at every stage, so rest assured, we'll get it right.

 

How long does it take to make a custom ring?

 

A: On average, the process takes about 6 weeks. However, we understand that timing can be important, so if you have a specific deadline, let us know upfront, and we’ll do our best to meet it.

 

What’s the average cost of designing a custom ring?

 

A: The cost can vary widely depending on factors like the type of metal, karat of gold, design complexity, and the number of diamonds or gemstones. Because of all these variables, it’s hard to give a one-size-fits-all price. That said, the initial consultation, sketches, and ballpark estimates are provided with no obligation. Feel free to reach out to us at goldroom@shawbiz.ca for more information!

 

What kind of designs can I create?

 

A: The possibilities are endless! We’ve worked on everything from classic styles to more avant-garde creations. Browse our gallery of past custom pieces for inspiration, and don’t hesitate to get creative with your ideas. Whether you have a clear vision or need help refining your concept, we’re here to bring it to life!